Privacy Policy

We value your personal information as if it is our own. We want your experience on our site to be of value and importance to you as well as provide you with fun products. We make every effort to protect data privacy and confidentiality. We use the personal information you provide us in some areas of this site to provide you with the best customer experience. The amount and type of information you provide depends on how you use this site. Information may be stored and used to enhance your experience.

In all cases, your use of the Kyte web or mobile site(s) and/or mobile app(s) (“Apps”) implies your agreement to the terms of this privacy policy. You also grant Kyte permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics.

A. The data we collect

Kyte collects data:

• provided by users to Kyte, such as during account creation
• created during use of our services, such as location, app usage, and device data
• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

1. Data provided by users

This includes:

• User profile information: We collect data when users create or update their Kyte accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo).
• Background check information (delivery persons): This includes information submitted during the delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on Kyte’s behalf.
• Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
• Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation, when required for certain Kyte services or programs, such as deliveries for vapes, tobacco, and/or alcohol. We may also collect demographic data, such as age group and household composition, through user surveys, and use this information to offer Kyte products and services that are likely to be of interest to you. We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features or to display personalized ads for third party products or services.
• User content: We collect the data submitted by users when they contact Kyte customer support or provide ratings or feedback. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Kyte.

2. Data created during use of our services

This includes:

• Location data (delivery person): We collect precise or approximate location data from delivery persons’ mobile devices when the Kyte Apps are running in the foreground (app open and on-screen) or background (app open but not on-screen).
• Location data (order recipients): We collect precise or approximate location information from order recipients’ mobile devices if they enable us to do so via their device settings. Kyte collects such data from the time an order is requested until it is finished, and any time the Apps are running in the foreground (app open and on-screen). Order recipients may use the Kyte Apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the Kyte apps. For example, a customer who has not enabled precise location data will have to manually enter their delivery address.
• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; order details (such as date and time, requested drop off addresses, and items ordered); and payment transaction information (such as amount charged and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
• Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
• Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
• Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through the Kyte Apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

3. Data from other sources

These include:

• Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
• Kyte business partners through which users create or access their Kyte account, such as payment providers or social media services.
• Kyte business partners in connection with debit or credit cards issued by a financial institution in partnership with Kyte to the extent disclosed in the terms and conditions for the card.
• Vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
• Insurance, vehicle, or financial services providers for drivers and/or delivery persons.
• Publicly available sources.
• Marketing service providers or data resellers whose data Kyte uses for marketing or research.
• Law enforcement officials, public health officials, and other government authorities.

B. How we use personal data

Kyte uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

• to enhance the safety and security of our users and services
• for customer support
• for research and development
• for marketing and advertising
• to send non-marketing communications to users
• in connection with legal proceedings

1. To provide our services

Kyte uses data to provide, personalize, maintain, and improve our services. This includes using data to:

• create/update accounts.
• enable delivery and other services/features, such as: using location data to navigate order drop-offs, calculate ETAs, and track the progress of deliveries; match available drivers and delivery persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a trip based on their past behavior or preferences.
• process payments.
• personalize users’ accounts. For example, we may present order recipients with personalized recommendations based on their prior orders.
• facilitate insurance, vehicle, invoicing, or financing solutions.
• provide users with delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

2. Safety and security

We use data to help maintain the safety, security, and integrity of our services and users. This includes:

• verifying users' identity and eligibility to provide deliveries, including through reviews of background checks, to help prevent use of our services by unsafe drivers and/or riders. Similarly, order recipients may be required to provide their age and an image of their government issued identification to verify their eligibility to order and receive alcohol deliveries.
• using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
• sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while in the process of making a delivery.

3. Customer support

Kyte uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

4. Research and development

We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

5. Enabling communications between users

For example, a delivery person may contact an order recipient with information about their order.

6. Marketing and Advertising

Kyte uses data to market its services. This may include:

• Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising Kyte products, services, features, offers, promotions, sweepstakes, news and events.
• Displaying Kyte advertising on third party apps or websites. Measuring the effectiveness of Kyte’s ads, and of third party ads displayed in Kyte’s apps or in connection with our services.

7. Non-marketing communications

Kyte may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Kyte.

8. Legal proceedings and requirements

We use data to investigate or address claims or disputes relating to use of Kyte’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

C. Cookies, IP address, and other technologies

When you visit kyte.aero or kytedelivery.com (collectively, the “Site”), we automatically assign you a permanent “cookie” (a small text file) that is stored on your hard drive. The purpose of this cookie is to identify you when you visit the Site so that we can enhance and customize your online shopping experience.

You can choose to browse the Site without cookies. However, without these identifier files you will not be able to complete a purchase or take advantage of certain features of the Site.

D. Data sharing and disclosure

We do not sell or rent your personal information to any third parties under any circumstances. We share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including fulfilling customer orders, providing customer service, preventing fraud, and completing payment method processing.

Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury, or to comply with legal processes and orders (subpoenas, warrants, and etc.).

E. Data retention and deletion

Kyte retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. Users may request deletion of their accounts at any time by contacting us at privacy@kyte.aero.

F. Security

We understand the importance of information security and take reasonable measures to protect the security and confidentiality of your information in line with industry standards. We use SSL (Secure Sockets Layer), an industry-standard encryption method. We do NOT keep your credit card information on file.

H. California Data Rights

If you are a California resident, you have the following rights:

• Right to Access: You have the right to request a copy of your personal information maintained by us.
• Right to Deletion: You have the right to request that we delete any personal information about you in our possession.
• Right to Information: You have the right to request information about what categories of personal information we have about you.

I. Changes to our privacy policy

This Web site Privacy Policy is effective as of July 21, 2023. It may be necessary to make modifications or amendments to this Policy. We reserve the right to make changes to this Privacy Policy at any time without prior notification.